General Information
Out Fishing v/ Nikolaj Andersen
Skt. Knuds Kirkestræde 2, 1b
5000 Odense C
CVR number: 43493159
Telephone: +45 42 60 59 69
E-mail: nikolaj@outfishing.dk
Pricing
At Out Fishing v/ Nikolaj Andersen, all prices are in Danish Kroner (DKK) and include taxes and fees. We reserve the right to change prices on a daily basis without prior consent.
Payment
Out Fishing by Nikolaj Andersen accepts payment via bank transfer. Payment will only be processed after a conversation and agreement with Out Fishing v/ Nikolaj Andersen. All amounts are in DKK (Danish Kroner) and include taxes.
Delivery
Your item will be delivered within 1-3 business days after ordering.
Warranty
A 2-year warranty is provided in accordance with the Danish Sale of Goods Act. Our warranty covers defects in materials and/or manufacturing.
The warranty does not cover errors or damages caused by improper handling of the product/service. You must file a complaint within a "reasonable time" after discovering the defect/error. Out Fishing by Nikolaj Andersen will cover reasonable return shipping costs.
For returns, complaints, and use of the right of withdrawal, please send to:
Out Fishing v/ Nikolaj Andersen
Østergade 18, 4th
5000 Odense C
We do not accept COD shipments.
Right of withdrawal
A 14-day full refund policy is in place for items purchased on our website.
Booking a course with less than 14 days before the course is held is binding and there is therefore no possibility of using the right of withdrawal.
Deposits paid for a course or other event will not be refunded in case of cancellation or no-show from the customer's side, regardless of the reason. Lectures and guided tours are binding from the date of purchase/booking.
The period is counted from the day you receive the order. Return shipping costs are to be paid by the customer.
Withdrawal must be reported to us no later than 14 days after purchase and the shipment must be returned to us within 14 days after the withdrawal. The notification must be given by email at nikolaj@outfishing.dk. In the notification, you must clearly state that you wish to use your right of withdrawal.
You cannot withdraw by simply refusing to receive the item without also giving clear notice of this.
Force majeure
In case of extraordinary circumstances such as force majeure or government restrictions that make it impossible to hold the event properly, the course or guided tour will be moved to another date.
In this case, the customer will be offered a new date for the event.
Privacy policy
In order for you to enter into an agreement with us and make purchases on our website, we need the following information about you:
We process your personal information for the purpose of delivering the goods to you and to be able to handle inquiries regarding your purchase. The processing is done in accordance with the rules of our privacy policy for Out Fishing v/Nikolaj Andersen. Here you can read more about how your information is processed, when it is deleted, and what rights you have as a registered person.
Complaint Options - Overview and links:
If you have a complaint about a product purchased in our webshop, you can send a complaint to:
Konkurrence- og Forbrugerstyrelsens Center for Klageløsning
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk
If you are a consumer with residence in another EU country, you can submit your complaint in the EU Commission's online complaint platform.The platform can be found here: http://ec.europa.eu/consumers/odr/When submitting a complaint here, you must provide our email address: nikolaj@outfishing.dk"
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